Frequently Asked Questions

If you have already made a booking with us then thank you very much we look forward to meeting you but for the time being here are some common queries that should answer any questions you have got

If your question is not listed here then please do get in touch

Useful links

– Rent Event Terms & Conditions page

– Bell Tent Hire Terms & Conditions page

– Rent Event hire contract form

– Bouncy castle hire contract form

My booking

Can I add to my booking?
Yes of course (subject to availability). We are happy to add more to your booking even in a last minute panic providing we get payment before the delivery date.

Can I make alterations to the quantities on my booking?
Yes we are happy to make alterations to your booking after it has been placed but please let us know of any alterations at least 30 days prior to your booking date

Why have I been charged a security deposit?
Yes we charge a £50 security deposit on every booking. This is in case of any loss or damage to any of our equipment. It will be refunded back to you within 2 working days after your booking

How long is the hire period?
Our standard hire period is up to 72 hours. This allows a day for delivery, day of event and then a day of collection. Of course however we are happy to hire our items to you for longer periods. Get in touch to find out more

What if something becomes unavailable?
From time to time things do get damaged, broken or even lost. If this happens we will either get it fixed in time for your event, offer a replacement/similar item or refund you for that item.

Are you insured?
Yes we have public liability insurance and can produce documents as needed to show this

Delivery & collection

When do you deliver and collect?
We usually deliver the day before your event and collect the following day after your event. If you havent already you will receive a delivery & collection form to be completed. This is where you can specify your preferred days for delivery & collection

Can you deliver and collect on the same day?
Yes we can usually do this but please just check with us first as we do get incredibly busy in the summer season.

Does someone need to be on site when we deliver?
Yes someone will need to be on site to receive the delivery and sign for it.

What kind of access do you need to get to the venue?
Our vans are either a large sized ford transit or a luton so please do let us know if there are any access issues at the venue

Day of delivery

Where will you unload everything to?
At the venue we will unload everything to your preferred location within 10m of our van

How will I know what time the delivery will be?
We will give you a rough time slot beforehand by email. If our driver can they will text you with an accurate ETA of delivery when they are near to your delivery slot. Please note delivery times can vary as it all depends on the traffic on the day. Our drivers do multiple deliveries so delays can be caused but if there is going to be a delay our driver will get in touch with you.

Do you set everything up?
The majority of our equipment is on a dry hire basis meaning we do not set it up for you. However we do set up any of the games that include a canopy, photo booth packages, bouncy castles and of course bell tents. If you need items set up for you then get in touch and see if we can help.

Cancellations

Can I cancel my booking?
Yes of course but I am afraid the 20% deposit is non refundable

If you have paid in full and cancel 30 days prior to the booking date then you will receive a full refund minus the 20% deposit

If you cancel within 14 days prior to the booking date then you will receive a 50% refund

Please also take a look at our Terms & Conditions page

Our Amazing Customers

      EXCELLENT  
   Based on 110 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   Craig McCahill 
 
 
 
 Trustindex verifies that the original source of the review is Google. They were so helpful when my daughter had left her cuddly toy elephant in the tent after we had packed up. Cuddly now safely returned to sad child - true heroes!
  
 
      Posted on Google  
   
   Eliza Henning 
 
 
 
 Trustindex verifies that the original source of the review is Google. We rented a selection of furniture for an outdoor wedding (benches, sofa sets, kilner jars etc.), and have no complaints. Before the booking, Jamie was incredibly responsive and helpful, and then everything arrived exactly on time and to the quality we expected. Generally seem like a well organised and chilled out team, with really reasonable prices :)
  
 
      Posted on Google  
   
   Shan House 
 
 
 
 Trustindex verifies that the original source of the review is Google. From start to finish, Jamie was fantastic. We planned this very last minute(Spoke on Monday, set up on Friday), and he helped me figure out exactly what would work best for the space, offering creative ideas for the tents and layout. Thanks to him, we had an amazing festival at home, and it simply wouldn't have looked the same without all the thoughtful details. The tents were spotless, beds comfy and fresh, and in excellent condition, with loads of accessories. The team who delivered and set everything up were brilliant too: friendly, professional, and efficient. Communication was clear throughout. Really can't recommend them enough." Thank you.
  
 
      Posted on Google  
   
   Samantha Mitchell 
 
 
 
 Trustindex verifies that the original source of the review is Google. Would highly recommend Rent Event! They were brilliant from start to finish and their service is amazing. Great tents and props, we used for our wedding earlier this month and it really bought our vision to life. Being able to give our friends and family the option to stay on site with us and extend the celebrations was the best, thank you Jamie and team!
  
 
      Posted on Google  
   
   Rahul & Isobel 
 
 
 
 Trustindex verifies that the original source of the review is Google. We hired the 10m x 15m stretch tent for our wedding and the whole experience was seamless. Excellent communication throughout, and the team was professional, friendly, and reliable. The setup was completed efficiently the day before, and everything was finished to a very high standard with great attention to detail. We would highly recommend Rent Event for future events!
  
 
      Posted on Google  
   
   Bethany Holyhead 
 
 
 
 Trustindex verifies that the original source of the review is Google. Highly recommend using Rent Event for your furniture hire needs. Good price, decent product choice and great service!
  
 
      Posted on Google  
   
   Molly Devine 
 
 
 
 Trustindex verifies that the original source of the review is Google. We recently used the garden games at one of our charity fundraising events and they were absolutely brilliant from start to finish. The games were extremely popular throughout the day and were enjoyed by both children and adults - they really helped create such a fun, family-friendly atmosphere at the event.

The quality of the games was fantastic, everything was well presented and easy to use, and the service we received was excellent. We had so many lovely comments from attendees about how much they enjoyed them.

We would highly recommend to anyone looking for entertainment for a party, wedding, corporate event or fundraiser. Thank you again for helping make our event such a success!
  
 
      Posted on Google  
   
   Home Computer 
 
 
 
 Trustindex verifies that the original source of the review is Google. Jamie was great and very helpful in sorting out our hire and very patient with all my amendments!
  
 
      Posted on Google  
   
   Konstantinos Gkoutzis 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great service from Rent Event. The Magic Mirror photo booth was a brilliant addition to our event: fun, easy to use, and very popular with guests! The whole process was smooth and professional, from the initial arrangements through to delivery and set-up on the day. Special thanks to Jamie for helping with the booking, and to Jason for running it so well on the day!
  
 
      Posted on Google  
   
   Fergus Flanagan 
 
 
 
 Trustindex verifies that the original source of the review is Google. Fantastic tents and very communicative through the entire process!
  
 
  
  
 
     Verified by Trustindex  Trustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more