Frequently Asked Questions

If you are looking to make a booking with us then here are some common queries that should answer any questions you have got

If your question is not listed here then please do get in touch

Making a booking

How do I book?
Most of what we supply can be booked using our online booking system. We have a page dedicated to explaining how to use the online system. Click here for more information.

When I check availability what I want to book is showing as red for the date I need it. Is it available?
Chances are I am afraid it has already been booked but there is no harm in getting in touch with us to double check.

When I check availability the date after I want to book is in red but it doesnt allow me to make the booking. Why is this?
Our online booking system automatically puts a buffer day on either side of new bookings. This is to allow for delivery & collection days. Get in touch with us as we may still be able to provide what you need for your date. We often find a way.

I want items delivered the day before and collected the day after. which date shall I select on the booking system?
Please just select the date of your event as our booking system will automatically dedicate the day before and day after as delivery and collection days.

What payment methods to you take?
We take all major credit and debit cards.

How do I secure items for my date?
Once you are ready to book you can pay a 20% deposit or pay in full. This will secure everything on your booking for the date you have selected.

Do you charge a security deposit?
Yes we charge a £50 security deposit on every booking. This is in case of any loss or damage to any of our equipment. It will be refunded back to you within 2 working days after your booking

How long is the hire period?
Our standard hire period is up to 72 hours. This allows a day for delivery, day of event and then a day of collection. Of course however we are happy to hire our items to you for longer periods. Get in touch to find out more

Are you insured?
Yes we have public liability insurance and can produce documents as needed to show this

Can I make alterations to my booking once it has been placed?
Yes we are happy to make alterations to your booking after it has been placed. We can add items on subject to their availability. Just get in touch with us

Do you set everything up?
The majority of our equipment is on a dry hire basis meaning we do not set it up for you. However we do set up any of the games that include a canopy, photo booth packages, bouncy castles and of course bell tents. If you need items set up for you then get in touch and see if we can help.

Delivery & collection

Where do you deliver?
We can deliver anywhere within the UK but is subject to delivery & collection costs and a minimum spend dependant on the location. If you are outside of Sussex, Kent or Surrey then get in touch for more information.

When do you deliver?
We usually deliver either the day before your booking date or the morning of your booking. Once you have made a booking we will send you a delivery & collection form which you can specify your preferences.

When do you collect?
We usually collect the day after you’re booking date. Again you can specify your preference within the delivery & collection form.

Can I collect items from you?
Yes small items can be collected from us no problem at all.

Can you deliver and collect on the same day?
Yes we can usually do this but please just check with us first as we do get incredibly busy in the summer season.

How much is delivery & collection?
We have a wonderful delivery & collection calculator. Please click here for more information

Cancellations

Can I cancel my booking?
Yes of course but I am afraid the 20% deposit is non refundable

If you have paid in full and cancel 30 days prior to the booking date then you will receive a full refund minus the 20% deposit

If you cancel within 14 days prior to the booking date then you will receive a 50% refund

Please also take a look at our Terms & Conditions page

Our Amazing Customers

      EXCELLENT  
   Based on 110 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   Craig McCahill 
 
 
 
 Trustindex verifies that the original source of the review is Google. They were so helpful when my daughter had left her cuddly toy elephant in the tent after we had packed up. Cuddly now safely returned to sad child - true heroes!
  
 
      Posted on Google  
   
   Eliza Henning 
 
 
 
 Trustindex verifies that the original source of the review is Google. We rented a selection of furniture for an outdoor wedding (benches, sofa sets, kilner jars etc.), and have no complaints. Before the booking, Jamie was incredibly responsive and helpful, and then everything arrived exactly on time and to the quality we expected. Generally seem like a well organised and chilled out team, with really reasonable prices :)
  
 
      Posted on Google  
   
   Shan House 
 
 
 
 Trustindex verifies that the original source of the review is Google. From start to finish, Jamie was fantastic. We planned this very last minute(Spoke on Monday, set up on Friday), and he helped me figure out exactly what would work best for the space, offering creative ideas for the tents and layout. Thanks to him, we had an amazing festival at home, and it simply wouldn't have looked the same without all the thoughtful details. The tents were spotless, beds comfy and fresh, and in excellent condition, with loads of accessories. The team who delivered and set everything up were brilliant too: friendly, professional, and efficient. Communication was clear throughout. Really can't recommend them enough." Thank you.
  
 
      Posted on Google  
   
   Samantha Mitchell 
 
 
 
 Trustindex verifies that the original source of the review is Google. Would highly recommend Rent Event! They were brilliant from start to finish and their service is amazing. Great tents and props, we used for our wedding earlier this month and it really bought our vision to life. Being able to give our friends and family the option to stay on site with us and extend the celebrations was the best, thank you Jamie and team!
  
 
      Posted on Google  
   
   Rahul & Isobel 
 
 
 
 Trustindex verifies that the original source of the review is Google. We hired the 10m x 15m stretch tent for our wedding and the whole experience was seamless. Excellent communication throughout, and the team was professional, friendly, and reliable. The setup was completed efficiently the day before, and everything was finished to a very high standard with great attention to detail. We would highly recommend Rent Event for future events!
  
 
      Posted on Google  
   
   Bethany Holyhead 
 
 
 
 Trustindex verifies that the original source of the review is Google. Highly recommend using Rent Event for your furniture hire needs. Good price, decent product choice and great service!
  
 
      Posted on Google  
   
   Molly Devine 
 
 
 
 Trustindex verifies that the original source of the review is Google. We recently used the garden games at one of our charity fundraising events and they were absolutely brilliant from start to finish. The games were extremely popular throughout the day and were enjoyed by both children and adults - they really helped create such a fun, family-friendly atmosphere at the event.

The quality of the games was fantastic, everything was well presented and easy to use, and the service we received was excellent. We had so many lovely comments from attendees about how much they enjoyed them.

We would highly recommend to anyone looking for entertainment for a party, wedding, corporate event or fundraiser. Thank you again for helping make our event such a success!
  
 
      Posted on Google  
   
   Home Computer 
 
 
 
 Trustindex verifies that the original source of the review is Google. Jamie was great and very helpful in sorting out our hire and very patient with all my amendments!
  
 
      Posted on Google  
   
   Konstantinos Gkoutzis 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great service from Rent Event. The Magic Mirror photo booth was a brilliant addition to our event: fun, easy to use, and very popular with guests! The whole process was smooth and professional, from the initial arrangements through to delivery and set-up on the day. Special thanks to Jamie for helping with the booking, and to Jason for running it so well on the day!
  
 
      Posted on Google  
   
   Fergus Flanagan 
 
 
 
 Trustindex verifies that the original source of the review is Google. Fantastic tents and very communicative through the entire process!
  
 
  
  
 
     Verified by Trustindex  Trustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more