Frequently Asked Questions

If you are looking to make a booking with us then here are some common queries that should answer any questions you have got

If your question is not listed here then please do get in touch

Making a booking

How do I book?
Most of what we supply can be booked using our online booking system. We have a page dedicated to explaining how to use the online system. Click here for more information.

When I check availability what I want to book is showing as red for the date I need it. Is it available?
Chances are I am afraid it has already been booked but there is no harm in getting in touch with us to double check.

When I check availability the date after I want to book is in red but it doesnt allow me to make the booking. Why is this?
Our online booking system automatically puts a buffer day on either side of new bookings. This is to allow for delivery & collection days. Get in touch with us as we may still be able to provide what you need for your date. We often find a way.

I want items delivered the day before and collected the day after. which date shall I select on the booking system?
Please just select the date of your event as our booking system will automatically dedicate the day before and day after as delivery and collection days.

What payment methods to you take?
We take all major credit and debit cards.

How do I secure items for my date?
Once you are ready to book you can pay a 20% deposit or pay in full. This will secure everything on your booking for the date you have selected.

Do you charge a security deposit?
Yes we charge a £50 security deposit on every booking. This is in case of any loss or damage to any of our equipment. It will be refunded back to you within 2 working days after your booking

How long is the hire period?
Our standard hire period is up to 72 hours. This allows a day for delivery, day of event and then a day of collection. Of course however we are happy to hire our items to you for longer periods. Get in touch to find out more

Are you insured?
Yes we have public liability insurance and can produce documents as needed to show this

Can I make alterations to my booking once it has been placed?
Yes we are happy to make alterations to your booking after it has been placed. We can add items on subject to their availability. Just get in touch with us

Do you set everything up?
The majority of our equipment is on a dry hire basis meaning we do not set it up for you. However we do set up any of the games that include a canopy, photo booth packages, bouncy castles and of course bell tents. If you need items set up for you then get in touch and see if we can help.

Delivery & collection

Where do you deliver?
We can deliver anywhere within the UK but is subject to delivery & collection costs and a minimum spend dependant on the location. If you are outside of Sussex, Kent or Surrey then get in touch for more information.

When do you deliver?
We usually deliver either the day before your booking date or the morning of your booking. Once you have made a booking we will send you a delivery & collection form which you can specify your preferences.

When do you collect?
We usually collect the day after you’re booking date. Again you can specify your preference within the delivery & collection form.

Can I collect items from you?
Yes small items can be collected from us no problem at all.

Can you deliver and collect on the same day?
Yes we can usually do this but please just check with us first as we do get incredibly busy in the summer season.

How much is delivery & collection?
We have a wonderful delivery & collection calculator. Please click here for more information

Cancellations

Can I cancel my booking?
Yes of course but I am afraid the 20% deposit is non refundable

If you have paid in full and cancel 30 days prior to the booking date then you will receive a full refund minus the 20% deposit

If you cancel within 14 days prior to the booking date then you will receive a 50% refund

We also have a FAQ for once you have made a booking with us so it could be helpful to take a look at that. Please click here to go to that page.

Please also take a look at our Terms & Conditions page